OrmiTech IT
Omnichannel Inbox

Every channel your customers use. One inbox for your team.

Facebook, Instagram, WhatsApp and website chat all land in the same workspace, with the customer's full history attached to every conversation.

Get startedSee how it works
The short answer

What is an omnichannel inbox?

An omnichannel inbox collects messages from every customer channel into one shared inbox with one record per customer. OrmiTech's omnichannel inbox covers Facebook, Instagram, WhatsApp and website chat.

What it does
Shows all conversations in one list with channel, status, owner and customer context
Who it is for
Teams that reply to customers on more than one channel
Customer record
History, tags, notes and orders stay on one contact across channels
Team use
Assign conversations and leave notes for the next person
Unified workspace

Every conversation. Every customer. One workspace.

Messages from every channel land on one customer profile with order history, tags, notes and a full activity timeline — so anyone on your team can pick up where the last person left off.

One inbox

Your customer doesn't think in channels. Neither should your team.

Whichever channel a customer writes from, the conversation lands in the same workspace.

  • Facebook, Instagram, WhatsApp and website chat in one list
  • Channel, status, ownership and customer context on every conversation
  • Conversation history saved to the contact record for next time
AI Customer Support

AI works inside the inbox, not next to it.

The same AI that answers instantly is reading every channel — there is no separate tool to manage.

See AI Customer Support
Lead & Order Management

Every conversation can become a lead or an order.

Tags, notes and order history stay on the same customer record your team already sees in the inbox.

See Lead & Order Management
Solutions

Related solutions

Use cases

Wherever the conversation starts, it lands in one place.

OrmiTech brings every customer channel into the same team workspace.

Discuss your use case
OrmiTech IT

Bring every channel into one inbox.

Connect Facebook, Instagram, WhatsApp and website chat, and give your team one place to work from.

Talk to our teamSee Lead & Order Management