High-value conversations
Bulk, wholesale or custom-quote requests move to the right teammate with the full thread attached.
Human Handover
Hand off to your team without losing context.
Escalate conversations without losing context. Human takeover is part of the OrmiTech workflow, not an exception.
Handover · context intact
Wholesale pricing request
Rahim U. Farhan A.High intent
AI summary · FacebookWants 50 units every month and asked about bulk discounts.
Farhan A. · replyHi Rahim — I'll send you a custom quote within the hour.
AI + Human
Nothing gets lost in the handoff.
Automate the routine. Escalate the important — with the full conversation intact.
- Context stays with the conversation
- Human agents can take over instantly
- Lead intent can trigger a handover automatically
- Every handover can be measured
Why it matters
AI that knows when to hand over
Complex, sensitive or high-value conversations move to a person with the full context.
Sensitive questions
Complaints, refunds and anything that needs judgment go to a person, not a script.
Complex requests
Anything outside the AI's approved answers is handed over instead of guessed at.
Use cases
Where a human takeover matters most.
OrmiTech hands over with context attached, so nothing has to be re-explained.
Wholesale & bulk pricing
Custom quotes go to the sales team with the AI's summary of what the customer asked for.
Talk to usComplaints & refunds
Sensitive conversations reach a person immediately, with full history intact.
Talk to usVIP & repeat customers
Recognized customers can be routed straight to the teammate who knows their history.
Talk to usAnything outside the script
Questions the AI isn't confident about are handed over instead of guessed at.
Talk to us
OrmiTech IT
Give your team the context they need.
Set up OrmiTech so the right conversations reach the right person, with nothing lost in the handoff.